Your order will be shipped out within 48 hours, once the payment has been confirmed, unless the product is on back order. If the product is on back order, you will be notified. Shipping costs will be flat rate and listed next to the product cost when you check out. If you are ordering outside of the United States or Canada, please contact us for shipping rates before ordering. Orders within the United States and Canada can be processed on our site normally without calling us. If you receive defective products or the wrong product, contact us for a return authorization number so we can track your return. Flinch Outdoor Gear will pay the shipping costs for the replacement products. It is the customers' responsibility to properly package and pay return shipping to Flinch Outdoor Gear. If the product is damaged by the carrier, please contact the carrier (UPS, USPS etc.) to file a damage or loss claim with them within 48 hours.